Privacy Policy

1. Introduction

Agile Life Skills respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you engage with our website, services, events, programmes, coaching, or community spaces.

This policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Who we are

Agile Life Skills provides coaching, training, consulting, workshops, digital resources, memberships, and learning experiences focused on AI confidence, Agile ways of working, leadership, productivity, change, and personal development.

For the purposes of POPIA, Agile Life Skills is the responsible party for the personal information we collect and process.

Contact: tash@agilelifeskills.com  |  Website: agilelifeskills.com

3. What personal information we collect

We may collect the following types of personal information:

• Personal details: name, surname, email address, phone number, company name, job title, and country.
• Programme and booking information: courses, events, workshops, memberships, coaching sessions, or consulting services you register for.
• Payment information: billing details, payment confirmations, and transaction records. We do not store full card details — payment processing is handled securely by third-party providers.
• Communication records: emails, WhatsApp messages, enquiry forms, feedback, testimonials, survey responses, and coaching-related correspondence.
• Website and technical data: IP address, browser type, device information, pages visited, time on site, referral source, and cookie data.
• Marketing preferences: whether you have opted in to receive newsletters, updates, event invitations, offers, or free resources.
• Coaching and support information: where relevant, information you choose to share in coaching, training, or support contexts. Please avoid sharing sensitive personal information unless it is necessary for the service being provided.

4. How we collect your information

We collect personal information when you:

• Visit or use our website.
• Complete an enquiry, contact, booking, or registration form.
• Sign up for a newsletter, free resource, webinar, workshop, or event.
• Purchase a product, service, membership, programme, or coaching package.
• Communicate with us by email, WhatsApp, social media, phone, or online meeting.
• Participate in coaching, training, workshops, surveys, or assessments.
• Join or interact with our WhatsApp groups or online communities.
• Interact with our social media pages, advertisements, or digital content.

We may also collect limited information through third-party platforms we use to provide our services.

5. Why we collect and use your information

We use your personal information to:

• Respond to enquiries and provide our services.
• Register you for programmes, sessions, webinars, courses, or events.
• Process payments and manage invoices or receipts.
• Send confirmations, reminders, resources, updates, and service-related communications.
• Provide access to online platforms, communities, or learning materials.
• Send marketing communication where you have opted in or where we are permitted to do so.
• Conduct surveys, collect feedback, and improve future offerings.
• Comply with legal, tax, accounting, contractual, and regulatory obligations.

6. Legal basis for processing

We process your personal information where:

• You have given consent.
• Processing is necessary to provide a service or fulfil a contract with you.
• Processing is required to comply with the law.
• Processing is necessary for our legitimate business interests, provided your rights are not unfairly affected.

You may withdraw consent at any time, but this may affect our ability to provide certain services to you.

7. Marketing communication

If you sign up for a free resource, event, newsletter, webinar, membership, or programme, we may send you relevant updates, educational content, invitations, and offers via email and, where you have explicitly opted in, via WhatsApp.

We use MailerLite as our primary email marketing platform. You can unsubscribe at any time via the unsubscribe link in any email, or by contacting us directly. WhatsApp group participation is voluntary and you may leave at any time.

8. AI tools and data

Agile Life Skills uses AI tools internally to support content creation, programme development, and operational efficiency. Where AI tools are used in the delivery of your training or coaching, we will take reasonable care not to input your identifiable personal information into third-party AI systems without your knowledge.

During AI training workshops and programmes, participants may use AI tools directly. You are responsible for what information you choose to enter into any AI tool and should not enter confidential, sensitive, or personally identifiable information unless you have confirmed it is safe and appropriate to do so.

We are not responsible for the outputs, data handling practices, or privacy policies of third-party AI platforms such as ChatGPT, Claude, Gemini, or others.

9. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, and support analytics. Cookies may collect information such as your browser type, device, pages visited, and interactions with the website.

You can adjust your browser settings to block or delete cookies at any time. Some parts of the website may not function properly if cookies are disabled.

10. Third-party service providers

We use trusted third-party service providers to help us operate our website and deliver our services. These include, but are not limited to:

• MailerLite — email marketing
• CheckoutJoy — payment processing
• Netlify — website hosting
• Video meeting platforms (e.g. Zoom, Google Meet)
• Cloud storage and productivity tools
• Social media platforms (LinkedIn, Facebook, Instagram, WhatsApp)

These providers may process personal information on our behalf only where necessary to provide their services. We take reasonable steps to ensure they handle your information securely and lawfully.

11. International transfer of information

Some of the tools or platforms we use may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place and that your personal information is protected in line with applicable privacy laws including POPIA.

12. How we protect your information

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include password protection, access controls, secure cloud systems, and use of reputable service providers.

No online system can be guaranteed to be completely secure. You share information with us at your own risk.

13. How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law. We may retain certain information for legal, tax, accounting, contractual, or legitimate business purposes. When information is no longer needed, we will delete, destroy, or anonymise it where reasonably possible.

14. Your rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you.
• Request access to your personal information.
• Ask us to correct or update inaccurate information.
• Ask us to delete or destroy personal information where legally appropriate.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing at any time.
• Submit a complaint to the Information Regulator of South Africa.

To exercise your rights, contact us at: tash@agilelifeskills.com

15. Children's personal information

Our website and services are generally intended for adults, professionals, parents, educators, and organisations. Where we provide services involving minors — including ADHD coaching, learner support, or school programmes — we will only collect and process children's personal information with appropriate consent from a parent, guardian, or authorised person, and only where necessary for the service being provided.

16. Testimonials and images

We will only publish testimonials, reviews, case studies, names, photographs, or identifiable client information with your permission. You may request that we remove or update your testimonial or image at any time by contacting us.

17. Links to other websites

Our website may contain links to third-party websites, tools, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before sharing personal information with them.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date. Continued use of our website or services after updates means you accept the revised policy.

19. Contact us